Privacy Policy

Last updated: May 2026

NJGAUTOS LTD respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and share your personal data when you use our website, contact us, enquire about a vehicle, arrange a viewing, or make a finance enquiry.

NJGAUTOS LTD is registered in England and Wales.

Company registration number: 16798772
ICO registration number: ZC102182
Address: Unit 5/6, Silvermoor Farm, Denwick, Alnwick, Northumberland, NE66 3RG
Email: njgautos@mail.com

For the purposes of data protection law, NJGAUTOS LTD is the data controller for the personal information we collect and use.

Information we collect

We may collect and process the following types of personal information:

• Your name
• Email address
• Phone number
• Address, where required
• Details of your vehicle enquiry
• Details of any part exchange enquiry
• Finance enquiry information
• Messages or information you send to us through our website, email, phone, social media or other contact methods
• Website usage information, such as pages visited, device type, browser type and basic analytics data

We only collect information that is necessary for handling your enquiry, providing our services, meeting legal obligations, improving our website, or communicating with you.

How we use your information

We may use your personal information to:

• Respond to vehicle enquiries
• Arrange viewings, test drives or appointments
• Provide information about vehicles, finance options or related services
• Process part exchange enquiries
• Pass relevant details to finance or compliance partners where you request finance information
• Keep records of enquiries and customer communications
• Improve our website, services and customer experience
• Meet legal, accounting, regulatory and compliance obligations
• Protect our business against fraud, misuse or unauthorised activity

The Information Commissioner’s Office (ICO) says privacy notices should clearly explain why personal data is processed, how long it is kept, who it is shared with, and people’s rights.

Lawful basis for processing

We rely on different lawful bases depending on how and why we use your information.

These may include:

• Consent, where you have chosen to submit an enquiry or request contact.
• Contract, where processing is needed to take steps before entering into a contract or to fulfil an agreement with you.
• Legal obligation, where we need to keep records or comply with legal or regulatory duties.
• Legitimate interests, where we use your information to operate and improve our business, respond to enquiries, prevent fraud, and provide customer service.

Where we rely on consent, you can withdraw your consent at any time by contacting us.

Finance enquiries and third parties

NJGAUTOS LTD (FRN 1055181) is an Introducer Appointed Representative of Jigsaw Finance Limited, which is authorised and regulated by the Financial Conduct Authority. FRN 679612. Jigsaw Finance Limited is a credit broker and not a lender.

If you make a finance enquiry, we may share relevant personal information with Jigsaw Finance Limited so that they can process your finance enquiry, assess finance options, contact you, and deal with regulatory requirements.

Jigsaw Finance Limited has its own privacy policy, which explains how it uses and protects personal information when you apply for finance through an introducer or directly through its website.

You can read Jigsaw Finance Limited’s privacy policy here:

https://www.jigsawfinance.com/privacy-policy

Other organisations we may share information with

We may share your personal information with trusted third parties where necessary, including:

• Finance providers and brokers
• Website hosting and IT service providers
• Email and communication providers
• Professional advisers, such as accountants or legal advisers
• Regulators, law enforcement agencies, or public authorities where required by law
• Analytics providers used to understand website performance

We do not sell your personal information.

How long we keep your information

We only keep your personal information for as long as necessary for the purpose it was collected.

Enquiry information may be kept for a reasonable period so we can manage customer service, respond to follow-up questions, keep business records, and meet legal or regulatory requirements.

Where information is needed for accounting, finance, legal or compliance reasons, we may keep it for longer where required by law.

Cookies and website analytics

Our website may use cookies or similar technologies to help the site work properly, improve user experience, and understand how visitors use the website.

Cookies may collect information such as your device type, browser, pages visited, and general usage data. You can usually control or block cookies through your browser settings.

If you use analytics or tracking tools on the site, add your cookie banner/cookie policy details here.

How we protect your information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. This may include secure systems, limited access, password protection, website security measures, and careful handling of customer information.

However, no website, email system or online service can be guaranteed to be completely secure.

Your data protection rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to certain uses of your information
• Ask us to restrict how we use your information
• Ask for a copy of your information in a portable format
• Withdraw consent where processing is based on consent

The ICO says privacy notices should include people’s information rights and explain how they can complain if they have concerns about how their information is used.

To exercise your rights, contact us at:

njgautos@mail.com

We may need to confirm your identity before responding to your request.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Website: https://ico.org.uk
Phone: 0303 123 1113

Changes to this privacy policy

We may update this privacy policy from time to time. Any updates will be posted on this page with a revised “last updated” date.